Help & FAQs

Our Mini Cot can’t be used as a co-sleeper (or a shared bed), because it has not been tested for this option and has been tested to EN-716 for baby cots.

The front panel can be removed only on the lowest base position.

When the baby is 2 years old, you can remove the front panel and convert the cot into the toddler bed. Although each child is different, and you should consider this only as a guideline. But keeping older babies without converting into a toddler bed can cause famage to the bed.

We recommend using the drawer's wheels without the cot's wheels assembled at the same time.

No, the Mini / Midi Drawer comes with the wheels.

It is 5 kg.

No, the drawer does not have a lid.

You can purchase the new mattress for your WoolNest in the mattress section on the website.

Yes

No

Our Natural Mattress cover is not removable. However, you can clean the surface: gently clean using a damp sponge and mild detergent, allow the fabric to air dry before use. The mattress cover cannot be removed or machine washed.

Our orders are delivered Fedex or Royal Mail.

All Products are tagged with the respective delivery period as Next Day Delivery; Delivered in 7 Days; Delivered in 2 weeks, Pre-Order, etc. Please check the product page for the delivery tag just above the Add to cart button.

Our Next Day Delivery items are shipped from our warehouse in Watford, UK and aimed to be shipped the Next Working day if ordered are placed before 1 pm. 

Our Delivered in 7 days items are shipped from our warehouse in Poland and aimed to be delivered within 5 to 7 working days.

All other orders are delivered within the estimated times. There may be minor delays due to circumstance beyond our control or during Bank Holidays.

UK Mainland Delivery Cost: £3.99 for orders up to £150 and £20 for orders above £200.All orders are sent out the next business day.

If you have any questions contact us on Live Chat or via tlc@mokee.eu and we will be pleased to help out.

Once we dispatch your order, you will receive an email with a tracking number to follow the delivery online.

If you would like to receive the order's update or you would like to know when it might be shipped, do not hesitate to contact us via tlc@mokee.eu.

No, we do not deliver any orders to British Forces Post Office (BFPO).

Once the order is shipped, we always send an email with your parcel's number. Click on it and you will be redirected to the correct website.

We are unable to schedule the delivery time in advance, although once the parcel reaches your country, you will be notified about an estimated delivery time and you will be able to change it if it is not suitable.

REFUND OF ORDER

If you changed your mind and would like to return the order or its part, follow these steps:

1. Contact us via tlc@mokee.eu and confirm your order number along with the products that you would like to return. If possible, share your reasons for the return, so we will be able to improve our products or service.

2. If you change your mind, you can return your order within 30 days after it being shipped subject to the below,

-We will not refund the original shipping cost

-We offer free returns for orders shipped to the UK Mainland and with the value below 15kgs in weight, subject to one free return per order. The subsequent returns shall not be eligible for free returns and there would be a return charge of £10 per return.

-To be eligible for a refund all items are to be received by our warehouse in Europe in new, unused, not previously assembled items in their original packaging.

-Once we receive the items in good condition we shall process your refund after deducting the original shipping costs

-If your order included a free promotional gift, you are obliged to return the free gift as well;

3. Please, note, the teething rails have been designed to fit mostly moKee cots. We can't guarantee the teething rail will fit the cots by other brands;

4. We will provide a return label or book the collection;

5.If the order has been delivered to another country other than the United Kingdom, you are obliged to cover the cost of return to the warehouse in Europe. We will provide the details of the return address once you contact us;

6.You can return part or all of the order;

7.If you return the products within 30 days of shipment, we will refund the amount to your original payment method. The delivery fees are not returned;

8.Once we receive the return, we will check it, and if everything is satisfactory, we will process the refund/credit within 7 business days.

WE DO NOT OFFER REFUNDS FOR SALE ITEMS.

CANCELLATION OF ORDER

If you cancel your order before we have sent you the delivery notification, we will process the refund within 5 business days to your original payment method.

If you cancel the order after we have sent the delivery notification, our Returns & Refunds Policy shall apply

DAMAGED/ FAULTY ITEM

In the unlikely case that you received a damaged or faulty item, your order will be covered by the warranty.

The following criteria apply:
✓ For damages caused during transport - contact us within 48h of receiving the item.
✓ For manufacturing faults - contact us within the warranty period.
You should contact us at tlc@mokee.eu with the following information so that we can decide on the appropriate course of action:

✓ Your name and surname
✓ Your order's number
✓ Photos and descriptions of the fault/issue.

To receive the label, please, contact us via tlc@mokee.eu and provide following the details:

✓ your full name & the order's number,
✓ names & quantity of products that you would like to return,
✓ if possible, share the reasons for your return,
✓ send us pictures of products to confirm they are unused, unpacked & still in the original packaging.

If you need any advice, do not hesitate to contact us via tlc@mokee.eu and we will be more than happy to help!

We aim to get back to you today within our working hours (Monday - Friday: from 8am to 5pm).

If you need to change your address details, we may be able to make these changes before we dispatch your order.
Please contact us at tlc@mokee.euwith the following information so that we can decide on the appropriate course of action:

✓ Your name and surname
✓ Your order's number
✓ Your new address

We cannot cancel or change an order once you receive the delivery notification and our returns and refund policy shall be applicable.

If you need to cancel or make some changes your order, please contact us at tlc@mokee.eu with the following information so that we can decide on the appropriate course of action:

✓ Your name and surname
✓ Your order's number

In the unlikely case that an item is damaged, faulty or missing, our warranty will cover you if you meet the following criteria:

✓ For damages caused during transport - contact us within 48h of receiving the item.
✓ For manufacturing faults - contact us within the warranty period.
✓ For missing products - contact us within 48h of receiving the item.

Please contact us at tlc@mokee.euwith the following information so that we can decide on the appropriate course of action:

✓ Your name and surname
✓ Your order's number
✓ Photos and descriptions of the fault

We accept the following major payment method:

✓ Debit & credit cards,

✓ Shop Pay,

✓ Pay Pal,

✓ Klarna - Buy now, pay later.

In case of any difficulties at processing the payment, please, contact us via tlc@mokee.eu and we will try to help & advise.

1. Current offer (Claim a free gift with every cot bed) is valid only for www.mokee.co.uk 

If you're entitled to a free gift with your purchase, your gift will be automatically added to your web parcel. Please note a free gift is limited to one quantity per order maximum.

2. Mokee offers cannot be applied to previously placed orders or products not in stock at the time of purchase.
 

3. Only one promo code can be used at checkout.

4. Offers cannot be combined unless otherwise stated.

5. Ongoing offers are subject to change without notice.

6. Collections by Mokee are not subject to additional discounts. When buying the collection, you can still benefit from free gifts if offered.